Your car may break down on a smart motorway without a hard shoulder. If you break down on one of these roads you should:
1. Try to take your car off the motorway
Move to the left-hand lane with your hazard lights on, then exit the motorway at the nearest junction, service station, or emergency refuge area – you can find these safe sections of road by following orange SOS signs.
2. Leave your car safely and stand away from traffic
Turn on your hazards and if you’ve broken down at night or visibility is low, use your sidelights too.
Make sure you and your passengers leave the car using the left-hand door, wearing hi-vis jackets if you have them.
Climb over the safety barriers to distance yourself from passing traffic. Wait for help here.
3. Use the emergency phone service
You MUST use the emergency telephone found in the emergency refuge area and give as much information to the operator as you can.
You can ask the highways agency to contact the RAC on your behalf.
When you’ve completed the call, stand behind the emergency barrier.
attempt any repairs yourself
place a warning triangle anywhere on the motorway, including the dual carriageway
stand on the carriageway, or between your car and other passing vehicles