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1. Take your car off the motorway
Try to leave the motorway at the nearest exit or by pulling into a service station.
If this isn’t possible, pull over onto the hard shoulder and stop your car as far to the left as possible with your wheels also turned to the left.
2. Leave your car safely and stand away from traffic
Turn on your hazards and if you’ve broken down at night or visibility is low, use your sidelights too.
Make sure you and your passengers leave the car using the left-hand door, wearing hi-vis jackets if you have them.
Climb over the safety barriers to distance yourself from passing traffic. Wait for help here.
3. Give us a call
Emergency telephones are found roughly one mile apart should you need to use them. Breakdown services can also use these sites as markers to help us locate you more quickly.
The emergency telephone service is free of charge and you should always face traffic when speaking on the phone. And don’t forget to inform the operator if you have any additional needs to be aware of.
Do not…
attempt any repairs yourself
place a warning triangle anywhere on the motorway, that includes dual carriageways
stand on the carriageway or stand between your car and other passing vehicles
